ServiceDesk Plus | Cloud 6.32.0

Efficiently manage requests, tasks, and approvals whether on-site or on the go. The integration of intuitive ticketing capabilities, real-time dashboards, and an AI-driven voice assistant provides significant enhancements to service delivery across various departments, including IT, HR, finance, and facilities.

Key features that stand out in transforming your service experience include:

• Multiple instance management: Seamlessly switch between different service desk instances and access various modules.
• Request management: Create, edit, and manage incident and service requests with ease.
• Advanced filtering and search: Utilize powerful filtering and search options by type, ID, subject, or name to efficiently find required information.
• Request details: Gain access to comprehensive request information, including conversations, history, and resolutions. Enhance context and collaboration by adding notes and uploading attachments directly.
• Task management: Create, edit, and oversee tasks across all modules while tracking work logs and maintaining organization through filtering and searches.
• Approval management: Effectively view and manage approvals for requests, changes, releases, and purchase orders.
• Real-time notifications: Stay updated with timely push notifications regarding service desk activities and request changes.
• Dynamic dashboard: Monitor organizational announcements and track key performance metrics, allowing proactive task management.
• Asset management: Manage organizational assets by scanning barcodes or QR codes. Track asset details and initiate related requests while adjusting asset information on the move.
• Knowledge base access: Leverage the help desk knowledge base to quickly find solutions to common issues.
• AI-powered smart assistant: Engage with Zia for immediate support via chat or voice commands.

The platform offers a fully featured 30-day free trial for those who have yet to experience ServiceDesk Plus. It is important to note that this application requires your organization to have an existing account with ServiceDesk Plus for login access.